Contact & FAQ
Customer support
Contact & FAQ
For order help, product fit questions, shipping questions, or return requests, contact ReptiBlep support at service@reptiblep.com.
Submit a support request
Email us with the details below so we can review your request faster.
Order numberEmail used at checkoutProduct name or SKUShipping countryPhotos, if about damage or fitYour question or request
Response time
We usually respond within 1-2 business days. Messages sent on weekends or holidays may take longer.
Order cancellation
Send a cancellation request as soon as possible. Orders can only be canceled before processing, packing, or shipment.
FAQ
- Do you sell live animals or plants? No. ReptiBlep sells decorative habitat accessories only.
- Are these health products? No. Our items are not medical products, supplements, heating equipment, or behavior-care products.
- Will a piece fit every reptile? No. Please check product dimensions, opening size, and your enclosure layout before ordering.
- What if my item arrives damaged? Email photos of the product, packaging, and shipping label within 7 days of delivery.
- Can I change my address? Contact us immediately. Address changes are only possible before the order enters fulfillment.
Business Information
Company: BLUE GLAZED TRADING LIMITED
Registered address: RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG, KOWLOON HONG KONG
Customer support: service@reptiblep.com